Last Updated: February 15, 2026
1. Acceptance of Terms
By accessing and using the services provided by LapakGua Digital Indonesia ("we," "our," or "us"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Services Description
LapakGua Digital Indonesia provides digital solutions including but not limited to:
- Web development and design
- Mobile application development
- E-commerce solutions
- E-learning platforms
- Custom software development
- Digital consulting services
Service specifications, deliverables, and timelines will be agreed upon in individual project contracts or service agreements.
3. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information required for project execution
- Grant necessary access to systems, accounts, and resources
- Respond to requests for feedback and approvals in a timely manner
- Ensure you have the rights to any content, materials, or assets provided
- Make payments according to the agreed payment schedule
- Comply with all applicable laws and regulations
4. Payment Terms
4.1 Pricing
All prices are quoted in Indonesian Rupiah (IDR) unless otherwise stated. Prices are subject to change, but agreed quotes will be honored for the duration of the project contract.
4.2 Payment Schedule
Unless otherwise agreed, payment terms typically follow this structure:
- 50% deposit upon project initiation
- 25% upon project milestone or mid-project review
- 25% upon project completion and delivery
4.3 Late Payments
Late payments may result in:
- Suspension of work until payment is received
- Late payment fees as specified in the contract
- Withholding of project files or access
4.4 Refund Policy
Refunds are subject to the terms specified in individual contracts. Generally, deposits are non-refundable once work has commenced.
5. Intellectual Property Rights
5.1 Client Content
You retain ownership of all intellectual property rights in content and materials you provide to us.
5.2 Deliverables
Upon full payment, you will receive ownership of the final deliverables as specified in the project contract. We retain the right to:
- Use the project in our portfolio and marketing materials
- Retain ownership of pre-existing intellectual property and reusable components
- Continue using any general knowledge, skills, or techniques developed during the project
5.3 Third-Party Components
Projects may include third-party components (plugins, libraries, frameworks) subject to their own licenses. You are responsible for complying with these licenses.
6. Project Timeline and Delays
We will make reasonable efforts to meet agreed timelines. However, timelines may be affected by:
- Delays in receiving client feedback or approvals
- Changes to project scope or requirements
- Technical issues or third-party service disruptions
- Force majeure events
We will communicate any anticipated delays promptly and work with you to adjust timelines as needed.
7. Revisions and Changes
7.1 Included Revisions
Each project includes a specified number of revision rounds as outlined in the project contract.
7.2 Additional Changes
Changes beyond the agreed scope or revision limits will be quoted separately and may affect project timeline and cost.
7.3 Change Request Process
All change requests must be submitted in writing and will be evaluated for impact on timeline and budget before implementation.
8. Warranties and Disclaimers
8.1 Service Warranty
We warrant that services will be performed with reasonable skill and care in accordance with industry standards.
8.2 Bug Fixes
We provide a warranty period (typically 30-90 days) for bug fixes on delivered work. This does not cover:
- Issues caused by modifications made by you or third parties
- Problems arising from changes to third-party services or APIs
- New feature requests or enhancements
8.3 Disclaimers
Except as expressly stated, we make no warranties, express or implied, regarding:
- Uninterrupted or error-free operation
- Specific business results or outcomes
- Compatibility with all devices, browsers, or platforms
9. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim
- We are not liable for indirect, incidental, consequential, or punitive damages
- We are not responsible for losses resulting from your use or inability to use our services
10. Confidentiality
Both parties agree to maintain confidentiality of sensitive information exchanged during the project. This obligation survives termination of the agreement. Exceptions include:
- Information that becomes publicly available
- Information required to be disclosed by law
- Information necessary for portfolio purposes (with client consent)
11. Termination
11.1 Termination by Client
You may terminate services with written notice. You will be responsible for payment of all work completed to date.
11.2 Termination by Us
We may terminate services if:
- Payments are not received as agreed
- You breach these terms or the project contract
- The project becomes unfeasible or impractical
11.3 Effect of Termination
Upon termination:
- Outstanding payments become immediately due
- We will deliver completed work upon payment
- Confidentiality obligations remain in effect
12. Support and Maintenance
Ongoing support and maintenance services are available separately from initial development. Support packages include:
- Technical support and troubleshooting
- Software updates and security patches
- Performance monitoring and optimization
- Content updates (as specified)
Support terms and pricing will be detailed in a separate support agreement.
13. Hosting and Third-Party Services
If we arrange hosting or third-party services on your behalf:
- You are responsible for renewal fees and ongoing costs
- We are not liable for service disruptions or issues with third-party providers
- You should maintain backup copies of your data independently
14. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
- Your use of the delivered work
- Content, materials, or assets you provide
- Your breach of these terms
- Infringement of third-party rights by your content
15. Dispute Resolution
In the event of a dispute:
- Both parties agree to first attempt resolution through good-faith negotiation
- If negotiation fails, disputes may be referred to mediation
- These terms are governed by the laws of Indonesia
- Any legal proceedings shall be conducted in Indonesian courts
16. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with the revision date. Continued use of our services after changes constitutes acceptance of the new terms.
17. General Provisions
17.1 Entire Agreement
These terms, together with any project contract or service agreement, constitute the entire agreement between parties.
17.2 Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in effect.
17.3 Waiver
Failure to enforce any provision does not constitute a waiver of that provision.
17.4 Assignment
You may not assign your rights or obligations without our written consent.
18. Contact Information
For questions about these Terms and Conditions, please contact us: